17.7 C
Tuesday, April 23, 2024

Update – indigent subsidy backlog

The Overstrand Municipal indigent subsidy application backlog is down to 563, excluding those received since 1 July 2023.

Unfortunately, a large number of applications were submitted without sufficient documentation and to follow-up on outstanding information delays the whole process.

In addition, the financial system was extremely slow after the prolonged power outage which limited the number of applications that could be processed per day.

To assist with the backlog, two additional temporary workers have been employed to assist with the processing of the applications.

As soon as an application has been processed and approved, the relevant rebates and free units are awarded and will be backdated for June and July.




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