Consumers with conservancy or septic tanks who cannot connect to a sewerage network, or who have had a change in the property’s occupancy status, may apply to change their tariff at the beginning of the financial year (1 July).
However, approval for switching from option 1 to option 2 (or vice versa) depends on the history of sewer consumption relative to water consumption. Consumption data from accounts over any three consecutive months will be considered.
Please note that services cannot be provided immediately like on the same day. Kindly request tanker via the collaborator citizen app or telephonically three working days in advance, before 15:00 on weekdays.
Please note that services cannot be provided immediately, such as on the same day. To request a tanker, kindly use the collaborator citizen app or call us at least three working days in advance. Please ensure that requests are submitted before 15:00 on weekdays. Pre-booked scheduled reservations for specific dates and times are not permitted.
Tanker services requested after 15:00 will be subject to an after-hour levy. Regardless of the option chosen a surcharge of R1 696.73 up to 6 kℓ will apply to all callouts scheduled after hours or on weekends.
Conservancy tanks must be watertight to prevent groundwater from entering the tank. This measure helps reduce additional strain on our tanker system and the wastewater treatment plant during sewerage off-loading.
Residents should be aware that households eligible to connect to the network, but have not done so, will incur a double basic fee of R368.83 per month if they do not connect to the network.
Residents should note that households eligible for network connection but have not yet connected, will face a double basic fee of R368.83 per month if they remain unconnected. Greater Hermanus residents can contact 028 313 8000/8090 for assistance. For Gansbaai and Stanford, please call 028 384 8300/8367 and for Kleinmond phone 028 271 8400/8435 to inquire about connecting to the network.
THE NEW TANKER SERVICE TARIFF APPLICABLE FROM 1 JULY 2024, IS AS FOLLOWS:
Option 1 (Single Residential Consumers):
- Pay a basic fee of R124.38 (VAT incl.) per month
- Pay an infrastructure levy of R14.98 (VAT incl.) per month
- Understand that each time a tanker service is requested, it will be charged at R848.37 (VAT incl.) per removal for 6 kℓ (or 5 kℓ for Kleinmond) or part thereof.
- If the service request is after hours, the applicable tariff per removal up to 6kl, will be R1 696.73 (VAT incl.)
Option 2 (Single Residential Consumers):
- Pay a basic fee of R184.60 (VAT incl.) per month
- Pay R20.90 (VAT incl.) per kℓ of water used per month, based on a maximum of 35 kℓ per month (which is 70% of 50 kℓ).
- Pay an infrastructure levy of R14.98 per month.
- Receive tanker callouts during office hours at no additional charge. After hour rate will be R1 696.73 (VAT incl.) up to 6kl.
- If sewer consumption exceeds the water consumption for more than two consecutive months, you will automatically revert to Option 1.
You can find the application forms at www.overstrand.gov.za. Click on “Documents,” then “Forms,” or download directly here: https://www.overstrand.gov.za/document/forms/
Should you require further information and/or advice in this regard, please feel free to contact Overstrand Municipality’s via email at enquiries@overstrand.gov.za. PRESS RELEASE
